Der Einkaufswagen ist leer
Sie haben keine Artikel in Ihrem Warenkorb.
A: We can only update your shipping address before shipment.To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment. Please keep an eye on your order status by checking "My Orders" to make sure you can receive your order.
A: Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address.Once your package shipped, we will not be able to change anything.
A: Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped.
A: When you place an order with herisdo we will have to process the order first. Processing usually takes 1-7 business days for your order. We will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you reside in.
A: Here at HERISDO, we take pride and strive to make sure all packages are delivered in a timely manner. You should receive your order within 6-10 business days depending on what country you reside in from the date your order was placed.
A: Generally spekaing, we will send you an confirmation emails after you pay. Please email to [email protected] if you did not receive an confirmation email.
A: Please email to [email protected] to see whether your order has been shipped or not. Once your package shipped, we will not be able to change the shipping address.
A: When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out from our end.
A: Sometimes it takes the information some time to update. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches next shipping station (may need 1-7 days). Sometimes the shipping company has not updated the package information.
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to contact our Customer Service.
A: Sometimes your package requires a signature for it to be delivered. You may contact the shipping company and ask them details about your package with the tracking number we have provided. If you missed the delivery, please contact the shipping company to arrange for them to redeliver or for you to pick up the package.
A: We accept return for refund within 30 days after delivery date (the date you received your package).
A:If we said we will refund to your credit card, the whole process may need 10-30 business days as you card bank need to process the refund to you. Here at SHEIN, we could refund to your card account in 24 hours. But you card bank need 10-30 business days to transfer the money to your card account.
SHEIN can't control the processing speed of your card bank. Please ask the card bank for detailed information. We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.
A: Once we receive the returned items, it will take up to 7 days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your SHEIN wallet that will take 24 hours. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 3-15 business days. If you would like us to refund the amount to your Paypal account that will take 48 hours.
A: We do not accept returns/exchanges for the following items due to hygienic reasons: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
A： herisdo accepts Visa, MasterCard, American Express, Diners Club, and Maestro.
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail please contact your bank or submit a ticket with as much detail along with the error messages. so that we may assist you.
A: Only one coupon code is eligible per order.
A: Usually one-size products design with narrow shoulder and wide hem to show good looking. One-size does not mean it fits everybody but means it has only one size.
We sincerely suggest every customer to measure your body figure carefully before ordering. Besides, you can read the size reference in the description and then make a decision.
A: You could find a size reference on each product page. Customers may compare the reference measurements with your own to find the best choice.
A:Our products are neither real fur nor genuine leather but they are high quality artificial materials.
A: Its easy to reset you password with herisdo. Here are the following steps that will help you to reset your password.
A: There could be several reasons why. Most of the time is that you have entered the email address or password incorrectly.
A: Registering with herisdo has many benefits and will make your shopping experience easy and efficient. Before placing an order you will need to register. To register, enter your email address, create a password and wait for the confirmation email from herisdo, read the email for further instructions. Please make sure the email address you use is entered correctly
A: We respect your privacy and keep your personal information confidential.
Note that this will limit your access to our site.
FREE SHIPPING Orders Over $99.00
RETURN & EXCHANGEwithin 90 days
Safe 100%Payment Safe 100%