Terms and Conditions

Standard Terms and Conditions (T&Cs) for orders placed online at www.Herisdo.com

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases. The www.Herisdo.com website offers "Herisdo merchandise" and "Herisdo partner merchandise" for sale.

Herisdo merchandise is all merchandise that we offer on www.Herisdo.com, unless it is identified as Herisdo partner merchandise on our website.

Herisdo partner merchandise is merchandise that we offer on www.Herisdo.com and identify as partner merchandise.

Subject to the further terms set out below (including some important exceptions), when you purchase an item from Herisdo.com you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order, or it can also be printed out from your customer account page. If you do not have access to a printer, you encounter problems downloading the return shipping label or you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.

Information regarding the statutory right to cancel:

You have the right to cancel your contract with us before we ship it.

To exercise the statutory right to cancel you must inform us by contacting us by e-mail: [email protected]

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

What happens after you have told us you wish to cancel

If you cancel the contract under the statutory right to cancel , we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by PayPal/credit card, the refund will be sent to your PayPal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the items you no longer want to us without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned items when examining their condition, properties and function.

Any refunds are paid automatically to the account you used for payment. If you paid by PayPal/credit card, the refund will be sent to your PayPal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.

For questions please contact our customer care team by clicking here.

Please contact us if an item you have purchased from the Herisdo website develops a fault. Nothing in these terms shall affect your statutory rights.

11.1 These T&Cs can be viewed at http://www.Herisdo.com. You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as).

11.2 You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.

These terms are governed by English law. You may bring legal proceedings against Herisdo either in Germany or in the courts of your country of residence. If you have a dispute where you have entered into a contract with a Herisdo partner you may bring legal proceedings against the Herisdo partner in the jurisdiction where the Herisdo partner is located or in the courts of your country of residence. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.