We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
- Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your Herisdo wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
Items purchased from herisdo.com can be returned for a refund,exchange or a store credit if received back within 30 days of your delivery date.Any returns received after 30 days but before 45 days will be eligible for strore credit only. Any return received after 45 days will not be accepted and will be returned to the sender at the sender's expense.
Note: Orders from outside of the USA are eligible for a strore credit only minus shipping cost.
Return & Exchange Conditions
Items must be returned with all original tags attached and hygienic liners in place, free from any odors or stains and in a sellable condition. Please make sure you wear apporpriate under garments when trying on merchandise to ensure it remains in a returnable condiion. Due to health regulation we will be unable to accept that are returned soiled,stained,worn,damaged or laundered. Items returned in an unacceptable condition will be sent back to customer,no credit or exchange will be given.
Please be mindful of pet hair and cigarette smoke. Items returned with pet hair or smelling of cigarette smoke will not be accepted back or refunded.
What to Expect After We Receive Your Return
Refunds
Refunds are processed within 3-5 business days of receiving your return in our processing center. Any shipping fees paid on the original order are non-refundable and will be deducted from your credit. Refunds will be returned to the original form of payment, if you paid by credit card it will go back to the same card used on the initial purchase(no exceptions). Your credit card company may take up to 10 business days to post the refund to your account.
Exchanges
To return for an exchange simply place a new order online for the new items and send back your order items as a return for a refund. We will ship out the new items as soon as they are avaliable and will issue your refund once the old items are received and inspected. Note: should your returned items not meet our return requirements a refund will not be issued.
Damaged Items
Herisdo only carries merchandise that is authentic,first-run and purchase directly from the designer. Please be aware that even such products are not entirely free of workmanship errors. In the unlikely event that you receive an item that is not in perfect condition please contact us within 48 hours of receiveing the product. Where possible, we will offer to replace the damaged items with the same item and size. A return label will be given for damaged items returns within USA.
Please note that items damaged as a result of normal wear and tear are not considered to be faulty and will be handled on a case basis.Hot tubs,swimming pools and suntan lotions may cause fading, yellowing or stains.These are not considered defects and, therefore, items may not be returned for any of these reasons.
