Email customer service at service [email protected] and include your:Order number & Return or exchange request with a picture of the product, if necessary.
A tracking number and receipt of the returned package is required. It will help us track and process the return.
Take your refund/exchange when the package is received.
Return & Exchange Conditions
- Orders are able to be canceled and refunded before shipping.
- Returns & exchanges must be initiated within 30 days of delivery
- To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address
- Items must be returned unwashed and undamaged.
- Please notice that Customers are responsible for return shipping fees.
- Products sold as Top or Bottom separately are only allowed for exchange.
- All accessories (Anklet, Backpack, Beach Towel, Bracelets, Earrings, Necklace) are not refundable and returnable, only if there is any quality problem.
- We do not offer Freight To Collect (FTC) service for returns.
- Bikini sets must be returned with both top and bottom.
- Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
- Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
If you have any questions, please contact customer service at [email protected]